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Customer Satisfaction Survey

Please select the number that is most descriptive of the service you received from Tommy Williams Homes and their staff: 1 being unsatisfactory, 4 being average and 7 being excellent. If a subject is not applicable, please leave it blank.

*Name (required):

*Email (required):

*Phone (required):

Timeliness of returning phone calls

Resolution of problems

Communication with you

Knowledge of Tommy Williams’ product demonstrated

Attention given to your special needs

Your overall impression of Tommy Williams Homes service

Do you feel that your Tommy Williams sale representative adequately explained the homebuilding process and what you could expect during each phase of the process?

Yes
No

Do you feel that Tommy Williams Homes really cared about you and your new home needs?

Yes
No

In comparison to other homebuilders you have worked with, the quality of Tommy Williams Homes service is

Do you feel Tommy Williams Homes earned your business?

Yes
No

Would you feel comfortable recommending Tommy Williams Homes to your friends and family?

Yes
No

If asked, would you give Tommy Williams Homes names of your friends who might be interested in building a new home?

Yes
No

Please answer each question openly and honestly. Remember that all responses are anonymous. Thank you.

Why did you choose to work with Tommy Williams Homes?

When you think about your home buying experience, what stands out most in your mind?

What can Tommy Williams Homes do to improve their service and provide a more positive home buying experience?

What is your overall impression of Tommy Williams Homes?

Thank you. Your participation is greatly appreciated.